Well-equipped walkers, walking through buttongrass plain on the Overland Track in Summer
Well-equipped walkers on the Overland Track in Summer (photograph: Andrew Englisch)

Frequently asked questions

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Alerts for Frequently asked questions

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Planned event: Cradle Mountain Shuttle Service Timetable Update
Applies from 21/10/2024

​​Roadworks will commence on Dove Lake Road, starting on the 21st of October 2024. These works are essential for creating safer passing bays along the road and are expected to continue until late December, weather permitting. 

Visitors may experience delays of up to 15 minutes due to speed restrictions and altered traffic conditions whilst travelling to Dove Lake. 

We appreciate your understanding and cooperation during this time, as we work to improve the safety of this popular route. 

If you have any further questions, please don’t hesitate to contact the Cradle Mountain Visitor Centre on (03) 6492 1110.

Last reviewed 5/12/2024 02:21 PM


​​​​​​​​​How many people can depart on track? 

Up to 34 independent walkers can depart (walking North to South only) on any departure date during the booking season (1 October – 31 May). 

How can I book? 

You can only book online via our website: www.overlandtrack.com.au. Payment can be made using a Visa or Mastercard. We are unable to take phone bookings. 

​What details will I n​​eed to complete my booking? 

You can book for up to 8 walkers in a booking. Please have the first and last name, date of birth, state and nationality for each walker. ​​

Please ensure that the name of the person who is paying for the booking is listed on the Billing Contact screen. They will need to provide their email address, mobile phone number and postcode. They will become the contact point for any changes or refund requests for the booking. ​​

If you are intending to purchase an information pack as part of your booking, please provide a valid postal address. 

​Does there need to be availability for all the days I want to be on the Trac​​k to be able to book? 

There only needs to be availability on the date you would like to depart. You are then booked for the entire Overland Track walk. See the walk notes here. ​​

Transport to and from Cradle Mountain and Lake St Clair visitor centres is available all year (with limited services in winter and more frequent services in summer), from Hobart, Launceston and Devonport. Please see the Overland Track – plan your trip page for a list of transport operators. 

The ferry from Narcissus to Cynthia Bay also needs to be booked prior to departure.  Please see the Lake St Clair Lodge website to make a booking. 

​What if the date I want to depart is full? 

Please consider a range of departure dates in case your preferred date is full. ​​

If you need to change your departure date during booking, please press the ‘Edit’ button to choose another date. Do not use the back arrow on your browser. 

Can I join a waitl​ist if my preferred date is fully booked?

We do not run a waitlist. Should there be a cancellation, the booking system updates in real time. Please regularly check your preferred departure date for availability or consider other de​​parture dates.

How do I receive​​ my Overland Track pass?

On arrival at Cradle Mountain Visitor Centre, you will need to present your booking confirmation (digital or paper copy) and undertake a walker briefing session to receive your Overland Track Pass. 

Please have a completed Walker Safety Checklist, identification, and any relevant concession cards with you to present to PWS staff. You must collect your pass by 1:30pm on the day of departure (or the day before departure after 3pm).  During the months of April and May, passes must be collected by 12:30pm. 

Please remember your concession card - you will need to show all cards at the Cradle Mountain Visitor Centre when your group checks in to collect their passes.

If you are unable to check in during these times, please contact the Cradle Mountain Visitor Centre.​

When are the walk​er briefings?

Walker briefings are held at the Cradle Mountain Visitor Centre during the walking season (1 October – 31 May) and run for approximately 30 minutes.

They commence at 8:30am each morning and continue each half hour until all walkers have departed.  The last walker briefing for the day is 1:30pm as you must be on track by 2:00pm on your booked departure date. During the months of April and May, the last walker briefing for the day is 12:00pm.

You can check-in and complete the walker briefing the day before your booked departure date at either 3:00pm or 3:30pm.

Do I need a Parks Pass or Cradle Shuttle Bus ticket to walk the Overland Track? 

During the booking season (1 October – 31 May), the booking fee covers the park entry fee for the duration of your walk, and shuttle access from the Cradle Mountain Visitor Centre to the start of the track. ​

You will need a valid Tasmanian national parks pass and shuttle ticket (if using the shuttle service) if you: 

  • walk the track outside the booking sea​son
  • are intending to walk within the Cradle Mountain-Lake St Clair national park before you start, or at the end of your Overland Track walk, or
  • intend to visit any other national parks in Tasmania. 

Please see park entry fee information on our website: Entry fees | Parks & Wildlife Service Tasmania. ​​​

When will I receive my information pack? 

​Information packs are sent out once a week and may take up to 4 weeks to arrive. If booking at short notice (within 3 weeks of departure), it is recommended that you purchase an information pack from the Cradle Mountain Visitor Centre when checking in. Refunds are not applicable if the information pack does not arrive in time. 

What if I get my contact details wrong on my booking? 

Please check that your email address (and postal address if purchasing an information pack) is correct before completing your booking. Please also check your booking confirmation once you have received it.​

If you find any incorrect information e.g., walker names spelled incorrectly, incorrect departure date, etc. please contact overlandtrack@parks.tas.gov.au as soon as possible with your booking reference and the correct information. 

What if I don’t receive my booking confirmation? 

If you have not received your booking confirmation within 24 hours of booking, please email overlandtrack@parks.tas.gov.au with your first and last name and and booking departure date. 

Can I move my booking? 

Yes, dependent upon availability. The person who placed the original booking can change departure dates, but only within the current walking season (1 October 2024 – 31 May 2025). ​​

You can check availability on the Overland Track booking page and then contact us on 1300 827 727 or overlandtrack@parks.tas.gov.au to move your booking. 

How can I cancel my booking? 

The person who placed the original booking can apply to cancel their book​ing by emailing overlandtrack@parks.tas.gov.au​. Refunds are processed back to the credit card used at time of booking. 

Please note that cancellation fees apply. ​Please refer to the Terms and Conditions 4. Cancellations for further information. 

Members of my party can no longer come, can another walker take their place? ​

If a member of your party can no longer come, we can substitute them for another walker. We cannot transfer whole bookings. The person who made the original booking can apply to substitute a walker by emailing overlandtrack@parks.tas.gov.au.​



Contact

Overland Track Booking Team
Phone: 1300 827 727
Email: OverlandTrack@parks.tas.gov.au